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Payment

Our suggested method of payment is PayPal. We believe this facility offers the most flexible yet secure payment avenue for our customers. PayPal accepts payment via credit or debit cards, from your bank account, or any available balance in your PayPal account. Please note, there is no fee for you to use the PayPal facility. To find out how easy it is to use PayPal click here


We also happily accept payment by Direct Deposit.


Domestic Delivery

Fawn & Fox uses a combination of Australia Post and couriers to deliver the goods safely to your door. Delivery charges are by the following parcel weights:


0 - 500 g                               $8.00

500g - 1.5 kg                       $13.00

1.5kg - 2 kg                         $22.00

Over 2 kg                             $27.00


Please note parcels that are considered oversize may incur additional delivery charges. We will contact you prior to shipping your order should this be the case.


Should you not be home at the time of delivery and there is nowhere safe to leave the parcel, a calling card will be left outlining alternate arrangements.


Please understand that all orders will only be processed once funds have cleared. Despatch will then occur within two working days.


Please note, Fawn & Fox cannot take responsibility for orders being delayed by Australia Post or the courier company.

 

International Delivery

We are more than happy to arrange delivery of your Fawn & Fox products to the following overseas destinations:


                                                     Up to 1kg                                    Up to 2kg

United States                                    $31                                              $57

Canada                                              $31                                              $57            

New Zealand                                    $21                                               $38

Hong Kong                                       $26                                               $48

United Kingdom                              $38                                               $70

Ireland                                                $38                                               $70

France                                                 $38                                               $70

Italy                                                    $38                                                $70

 

Parcels are shipped via air with Australia Post registered mail. Please allow between 10-15 business days for your order to arrive. We cannot take any responsibility for parcels once they have been shipped. Once the goods leave Australia, any international taxes and/or duties are the clients responsibility.


Should your destination not appear on the above list, simply contact us with your details via info@fawnandfox.com.au and we will reply promptly with a shipping estimate.

 

Sizing Exchange

Should the sizing you choose be unsuitable, Fawn & Fox will happily accept exchanges within 10 working days of receipt of purchase. Any item returned for exchange must be unworn, unmarked and within its original packaging. Please note it will be the customers responsibility to cover additional postage fees.


Please contact us via info@fawnandfox.com.au should you wish to make an exchange.


Refunds

In the event that an item arrives damaged or faulty, we request that you return it within 14 days of your order to enable a refund. The item(s) must be returned unworn, unmarked and within their original packaging.


Please contact us via info@fawnandfox.com.au should you wish to obtain a refund, prior to sending the goods back.

 

Stock availability

Fawn & Fox endeavours to retain high levels of stock so our customers are never disappointed. However, if an item is not in stock we will contact you via email to discuss.

 

Pricing

All pricing is quoted in Australian dollars. Fawn & Fox reserves the right to alter pricing without notice.

 

Privacy

Fawn & Fox respects your privacy. We will not disclose any of your personal information unless required by law.

 

Security

Fawn & Fox uses PayPal for secure processing of all of its online transactions. No credit card data is stored on our servers.

 

Copyright

The copyright for the content of this site is reserved by Fawn & Fox unless specifically stated.